Shipping policy

Last Updated: July 14, 2026

At PolyTreasures, we are committed to providing a reliable and convenient shipping experience for our customers worldwide. This Shipping Policy explains our shipping process, delivery times, costs, and other important information regarding your order.

By placing an order with PolyTreasures, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for shipment after payment confirmation.

Processing Time:

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or holidays, processing times may take longer. We will make reasonable efforts to keep you updated regarding any delays.

2. Shipping Destinations

PolyTreasures ships products to customers in multiple locations, including:

  • United States
  • European Union countries
  • United Kingdom
  • Other international destinations where shipping services are available

Shipping availability may vary depending on product type, destination, and carrier availability.

3. Delivery Times

Estimated delivery times depend on your location and shipping method selected at checkout.

United States:

Estimated delivery time:

5–10 business days

Europe & United Kingdom:

Estimated delivery time:

7–14 business days

International Orders:

Estimated delivery time:

10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may be affected by:

  • Customs processing
  • Import regulations
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Incorrect shipping information

4. Shipping Charges

Shipping costs are calculated based on:

  • Delivery location
  • Product weight
  • Package dimensions
  • Shipping method selected

The applicable shipping cost will be displayed during checkout before completing your purchase.

From time to time, PolyTreasures may offer free shipping promotions. Promotional shipping offers may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

You can use the tracking number to monitor your shipment status.

Please allow 24–72 hours for tracking information to become active after shipment.

6. Customs, Duties, and Taxes

For international orders, your package may be subject to customs fees, import duties, taxes, or other charges imposed by your country.

These charges are the responsibility of the customer unless otherwise stated.

PolyTreasures is not responsible for delays or additional costs caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided, including:

  • Wrong address
  • Missing apartment/unit number
  • Incorrect postal code

PolyTreasures is not responsible for delivery failures or additional shipping charges required to correct the issue.

Please contact us immediately if you notice an error in your shipping details.

8. Lost, Stolen, or Damaged Packages

PolyTreasures is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package:

  • Arrives damaged
  • Is lost during transit
  • Contains incorrect items

Please contact us as soon as possible with your order details and supporting evidence.

We will work with you and the shipping provider to investigate and resolve the issue.

9. Delayed Orders

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

PolyTreasures is not responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Weather events
  • Natural disasters
  • Strikes
  • Government restrictions
  • Other unexpected circumstances

10. Order Changes and Cancellation

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

In such cases, you may request a return according to our Return Policy.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

PolyTreasures

Website:
https://polytreasures.com

Customer Support Email:
support@polytreasures.com

General Email:
info@polytreasures.com

WhatsApp:
+1 (737) 304-3751