Refund policy

Last Updated: July 14, 2026

At PolyTreasures, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return process according to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

The item must be in the same condition as received.
The item must be unused and unworn.
The item must include all original packaging, tags, and accessories.
You must provide proof of purchase or order confirmation.

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To start a return, please contact our customer support team:

Email:
support@polytreasures.com

Alternative Email:
info@polytreasures.com

WhatsApp:
+1 (737) 304-3751

Please include:

Your order number
Name used for the order
Reason for return
Photos or videos (if the product is damaged, defective, or incorrect)

Once your return request is reviewed and approved, we will provide you with return instructions.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong product was shipped
The product has a manufacturing defect

If your return is approved, we will provide instructions regarding where and how to send your package.

The return address will be provided after your return request has been approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts or accessories

Please contact us within 7 days of delivery so we can review the issue and provide the appropriate solution.

We may request photos or videos to evaluate the problem.

Depending on the situation, we may offer:

Replacement of the product
Refund
Store credit
Other appropriate solutions

5. Non-Returnable Items

Certain products cannot be returned, including:

Customized or personalized products
Items modified after delivery
Products without original packaging
Used or damaged items caused by customer handling
Gift cards
Clearance or final sale items

For questions about whether your item qualifies for a return, please contact us before sending it back.

6. Exchanges

We currently do not process direct exchanges.

The fastest way to receive a different product is:

Return your original item following our return process.
Once your return is approved, place a new order for the desired product.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason.

The 14-day withdrawal period is extended if it ends on a weekend or public holiday — it will run until the end of the next working day.

14-day withdrawal window starting from delivery of the last item
How to start a request — via customer accounts at https://shopify.com/102112756034/account
Refund timing — within 14 days of receiving the returned item
Return shipping responsibility — customer pays unless item was damaged/defective/incorrect
Refund of standard outbound shipping — you must refund the original standard shipping cost
Exemptions — e.g. customised/personalised items, used items

To exercise your right of withdrawal, you can submit a cancellation or return request directly through your customer account, or contact us at:

Email: support@polytreasures.com
WhatsApp: +1 (737) 304-3751

We will send you a confirmation of your withdrawal request without delay.

Conditions: The product must be unused and in its original condition with original packaging. Items that have been used or damaged after delivery may not qualify.

Refunds: Once we receive your returned item and confirm it meets the conditions above, we will refund you to your original payment method within 14 days. You are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

8. Refunds

Once we receive your returned item, we will inspect it and notify you regarding approval or rejection of your refund.

If your refund is approved:

Your refund will be issued to your original payment method.
Processing may take up to 10 business days.
Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed after your refund approval and you have not received your refund, please contact us:

Email:
info@polytreasures.com