Refund policy

Last Updated: July 14, 2026

At PolyTreasures, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return process according to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

The item must be in the same condition as received.
The item must be unused and unworn.
The item must include all original packaging, tags, and accessories.
You must provide proof of purchase or order confirmation.

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To start a return, please contact our customer support team:

Email:
support@polytreasures.com

Alternative Email:
info@polytreasures.com

WhatsApp:
+1 (737) 304-3751

Please include:

Your order number
Name used for the order
Reason for return
Photos or videos (if the product is damaged, defective, or incorrect)

Once your return request is reviewed and approved, we will provide you with return instructions.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong product was shipped
The product has a manufacturing defect

If your return is approved, we will provide instructions regarding where and how to send your package.

The return address will be provided after your return request has been approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts or accessories

Please contact us within 7 days of delivery so we can review the issue and provide the appropriate solution.

We may request photos or videos to evaluate the problem.

Depending on the situation, we may offer:

Replacement of the product
Refund
Store credit
Other appropriate solutions

5. Non-Returnable Items

Certain products cannot be returned, including:

Customized or personalized products
Items modified after delivery
Products without original packaging
Used or damaged items caused by customer handling
Gift cards
Clearance or final sale items

For questions about whether your item qualifies for a return, please contact us before sending it back.

6. Exchanges

We currently do not process direct exchanges.

The fastest way to receive a different product is:

Return your original item following our return process.
Once your return is approved, place a new order for the desired product.

7. European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, according to applicable consumer protection laws.

To qualify:

The product must be unused.
The product must be in its original condition.
The product must include original packaging and accessories.
Proof of purchase must be provided.

After receiving your cancellation request, we will provide return instructions.

8. Refunds

Once we receive your returned item, we will inspect it and notify you regarding approval or rejection of your refund.

If your refund is approved:

Your refund will be issued to your original payment method.
Processing may take up to 10 business days.
Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed after your refund approval and you have not received your refund, please contact us:

Email:
info@polytreasures.com