Privacy policy
Last Updated: July 14, 2026
1. Introduction
Welcome to PolyTreasures.
This Privacy Policy explains how PolyTreasures ("we", "us", or "our") collects, uses, processes, stores, and protects your personal information when you visit our website:
or purchase products, contact our support team, create an account, subscribe to our communications, or interact with our services (collectively, the "Services").
We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) applicable in the European Economic Area (EEA) and United Kingdom, and applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller Information
For customers located in the European Economic Area (EEA), United Kingdom, and other regions where applicable, PolyTreasures acts as the data controller responsible for your personal information.
Business Name:
PolyTreasures
Website:
Contact Information:
General Support Email:
info@polytreasures.com
Customer Support Email:
support@polytreasures.com
WhatsApp Support:
+1 (737) 304-3751
3. Personal Information We Collect
We may collect different categories of personal information depending on how you use our Services.
A. Identity and Contact Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Customer service communications
B. Payment and Transaction Information
When you make a purchase, we may collect:
- Order details
- Transaction history
- Payment confirmation
- Billing information
- Refund and return information
Payment information is securely processed through third-party payment providers. PolyTreasures does not store complete payment card numbers.
C. Account Information
If you create an account, we may collect:
- Username
- Password
- Saved addresses
- Preferences
- Order history
D. Device and Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Location information derived from IP address
- Website interaction data
- Cookies and similar technologies
E. Marketing Information
If you subscribe to marketing communications, we may collect:
- Email preferences
- Product interests
- Shopping behavior
- Communication preferences
4. How We Collect Your Information
We collect personal information from:
Information You Provide Directly
Including when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to newsletters
- Complete website forms
Automatically Collected Information
Through:
- Cookies
- Analytics tools
- Website technologies
- Shopify services
Third-Party Providers
Including:
- Shopify
- Payment processors
- Shipping companies
- Marketing platforms
- Analytics providers
5. How We Use Your Personal Information
We use your information for the following purposes:
Order Processing and Fulfillment
To:
- Process payments
- Confirm orders
- Deliver products
- Manage returns and exchanges
- Provide customer support
Customer Service
To:
- Respond to inquiries
- Provide assistance
- Resolve complaints
- Communicate order updates
Website Improvement
To:
- Improve website performance
- Understand customer behavior
- Personalize shopping experiences
- Develop better products and services
Marketing and Advertising
Where legally permitted, we may use your information to:
- Send promotional emails
- Provide special offers
- Recommend products
- Display relevant advertisements
You may unsubscribe from marketing emails at any time.
Fraud Prevention and Security
We process information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect customers and our business
- Maintain website security
Legal Compliance
We may process information to:
- Comply with legal obligations
- Respond to government requests
- Enforce our terms and policies
- Protect legal rights
6. Legal Basis for Processing (GDPR)
For customers in the EEA and UK, we process your personal information based on:
Contractual Necessity
When processing is required to fulfill your order or provide requested services.
Legitimate Interests
For purposes such as:
- Improving our Services
- Preventing fraud
- Protecting our business
Consent
When you provide permission for:
- Marketing communications
- Cookies
- Personalized advertising
Legal Obligations
When processing is required by law.
7. Sharing Your Personal Information
We may share your information with trusted third parties necessary to operate our business.
Shopify
Our online store is powered by Shopify.
Shopify processes information to:
- Operate ecommerce services
- Process payments
- Maintain security
- Improve platform functionality
Payment Providers
We share information with payment providers to securely process transactions.
Shipping Partners
We share necessary information with shipping providers to deliver your orders.
Marketing and Analytics Providers
We may use third-party services for:
- Advertising
- Analytics
- Customer engagement
- Website optimization
Legal Requirements
We may disclose information when required by:
- Law enforcement
- Courts
- Government authorities
- Legal proceedings
8. Cookies Policy
PolyTreasures uses cookies and similar technologies to improve your experience.
Cookies help us:
- Remember preferences
- Keep items in your shopping cart
- Analyze website traffic
- Improve website functionality
- Provide personalized advertisements
You can manage cookie preferences through your browser settings.
9. International Data Transfers
As an international ecommerce business, your information may be processed in countries outside your country of residence.
Where required, we use appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Approved data protection agreements
- Other legally recognized transfer mechanisms
10. Data Retention
We keep your personal information only for as long as necessary for:
- Providing services
- Maintaining business records
- Handling disputes
- Meeting legal requirements
- Preventing fraud
When information is no longer required, we securely delete or anonymize it.
11. Your Privacy Rights
European Union & UK Customers (GDPR)
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
United States Customers
Depending on your state, including California residents, you may have the right to:
- Know what personal information we collect
- Request deletion of personal information
- Request correction of inaccurate information
- Opt out of targeted advertising
- Opt out of sale or sharing of personal information
PolyTreasures does not sell personal information.
12. Children's Privacy
PolyTreasures does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information, please contact us and we will take appropriate action.
13. Data Security
We implement appropriate technical and organizational security measures to protect your information.
However, no online system can guarantee complete security, and customers should avoid sharing sensitive information through unsecured channels.
14. Third-Party Links
Our website may contain links to third-party websites.
PolyTreasures is not responsible for the privacy practices or security of external websites.
We recommend reviewing their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
- Changes in legal requirements
- Business operations
- Website improvements
The updated version will always be posted on this page with the latest revision date.
16. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, contact us:
PolyTreasures
Website:
https://polytreasures.com
Email:
info@polytreasures.com
Support Email:
support@polytreasures.com
WhatsApp:
+1 (737) 304-3751